Delivery Policy
1. Products Availability
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and refund the out of stock items.
2. Shipping Costs
Shipping costs are calculated during checkout based on your location. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Processing Time
Orders are usually dispatched within 1 - 2 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.2 Delivery Time and Cost
At this moment we only ship to the follow locations:
| Location | Delivery Time | Shipping Cost |
| UAE | 1-2 Business Days | 12 AED |
| UAE Remote Areas | 1-3 Business Days | 12 AED |
| Saudi Arabia | 3-7 Business Days | 35 AED |
| Kuwait | 3-7 Business Days | 35 AED |
| Bahrain | 3-7 Business Days | 35 AED |
| Qatar | 3-7 Business Days | 35 AED |
| Oman | 3-7 Business Days | 35 AED |
3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and refund the out of stock item.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us at sales@moodarabia.com so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6. Duties & Taxes
6.1 Sales Tax
Sales tax if applied are calculated during checkout based on your location. Payment for sales tax will be collected with the purchase.
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Mood Arabia encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Mood Arabia at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9. Damaged Orders
9.1 Process for parcel damaged in-transit
We will process a refund as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please submit an inquiry at
sales@moodarabia.com.